I can’t tell you how often I’ve seen a shopkeeper open a second retail store location and want to tell them, “Wait, don’t do that quite yet!” I’ve also seen many store owners go on to close their second retail store location later on.  Eight Things to Consider Before Opening a Second Retail Store Location…

Failing versus experimenting might seem subtle, but this reframe can be a pivotal mindset shift for retail business owners! Let’s look at how choosing to reframe your thoughts around your business’s success (and failures) can help you be a happier, more resilient, and more successful indie shopkeeper. Your brain might tell you that every other…

This is the final installment in my four-part series on Operations Manuals for brick and mortar store owners! Read parts one, two, and three. Over the past few weeks, I’ve shared why an operations manual is beneficial, five systems you should document for your retail store, and a free resource to give you a head…

This is part three of a four-part series on Operations Manuals for brick and mortar store owners! Read parts one, two, and four. Whenever I talk about creating an operations manual, getting started seems to be the main roadblock keeping store owners from creating theirs. From figuring out what chapters to include to how thorough…

This is part two of a four-part series on Operations Manuals for brick and mortar store owners! Read parts one, three, and four on brick and mortar store systems. A fact that might surprise you: EVERY indie store owner has a set of brick and mortar store systems. Yes, even those of you who don’t…

This is part one of a four-part series on Operations Manuals for brick-and-mortar store owners! Read parts two, three, and four. In Master Shopkeepers and on the podcast, I talk about a wide variety of topics that resonate with indie retailers. But one of my biggest strengths—maybe even my zone of genius!—is systems. Read on…